Shipping and Return Policy
Thank you for choosing Steel City Residential as your trusted cabinet provider. We want to ensure that you have a seamless and satisfactory experience with us. Please read our shipping and return policy below.
At Steel City Residential, we calculate shipping charges after your order has been placed. Once you have completed your order on our website, our team will promptly process it and determine the shipping costs. Within 48 hours of placing your order, you will receive an invoice via email that includes the shipping charges. Please note that shipping costs are calculated based on the weight, dimensions, and destination of the cabinets.
All cabinet purchases made from Steel City Residential are considered final sale, meaning that we do not accept returns or provide refunds unless the cabinets arrive damaged. We take great care in ensuring the quality and condition of our products before they are shipped to you. In the unlikely event that your cabinets are damaged during transit, please follow the instructions below for a smooth resolution.
If your cabinets arrive damaged, please notify us within 48 hours of receiving your order. To initiate the return process, please contact our customer support team via email at email@example.com. We will guide you through the necessary steps to arrange for the return of the damaged cabinets. Please provide us with detailed photographs of the damage, as this will assist us in resolving the issue promptly. Once we have assessed the damage, we will work with you to provide a suitable solution, which may include a replacement or refund.
Please note the following important points regarding damaged cabinets and returns:
- All return requests for damaged cabinets must be made within 48 hours of delivery.
- Returns will only be accepted for cabinets that are damaged during transit and not for any other reasons.
- Cabinets must be returned in their original packaging, and we will provide instructions for the return shipping process.
- Refunds or replacements will be issued once we have received and inspected the returned cabinets.
We strive to provide high-quality products and excellent customer service. If you have any further questions or concerns regarding our shipping and return policy, please do not hesitate to contact us. Our team is here to assist you every step of the way.
Note: The above shipping and return policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.